Running your institution’s usage statistics is the same process for all Literati platforms and for Credo Online Reference Service. Below, we’ve provided instructions and a helpful video about the process, and answered some of the most frequently asked questions about usage statistics.
Running Statistics Reports
To generate usage reports, you'll need your Admin or Stats credentials. This information is provided in the Admin welcome email sent at onboarding, or is always available upon request. The Admin Module can be found at http://admin.credoreference.com/.
There are four types of usage reports you can generate:
1. Monthly reports
If you wish to obtain usage for a single month, go to Usage Statistics > Credo Reference Reports:
Select a month and your parameters, and the report will open in a new window.
2. Custom Reports
If you wish to obtain usage for a longer period of time, or generate an Excel spreadsheet with the data, go to Usage Statistics > Custom Reports:
Specify a date range, the information you'd like ("Session Search and Retrieval Activity" and "Top Search Terms" are popular reports), click the buttons for parameters (title, ISBN, etc), and choose a format: either HTML or Excel.
Finally, we also offer COUNTER PR-1, BR-2, BR-3, and PR-6 Reports. You can select a range on this page and generate a report in Excel with the data. These reports are only available for the previous two years of usage; for older data, use the custom reports (option 2 above). Our COUNTER Compliance certificate can be found here.
COUNTER BR-3 reports offer statistics on patrons turned away from accessing an entry. Reasons for turnaway include the following:
- Multiple users attempting access of a single-user title. Since there are no single-user titles in the Core Collections, this report will not be relevant to most of our customers.
- Following a link from your Discovery service to a title not in your account. We have an issue with limiting to accessible results that we hope to resolve in 2016.
- Accessing a citation URL from a Topic Page which uses an entry not in your account.
- We had an issue between May and October 2014 (resolved October 9) where any use of a Topic Page which was built from a title not in your collection was logged as a turnaway.
The PR-6 report is deprecated in COUNTER Release 4, but we are continuing to host this information for now. For terminology help, see below.
4. SUSHI Reports
We also support the SUSHI protocol for statistics reports. You can see more information on this new offering in your Admin account:
To set this up, you will need the Admin name and password for your Credo account.
End point URL: https://admin.credoreference.com/services/sushiservice
Requestor's Email: Your Credo Admin name
Requestor's ID: Your Credo Admin password
The SUSHI report request must contain all the necessary parameters of the report:
Authentication (the Admin un/pw, as mentioned above);
The name and the version of the report - note that Credo currently supports only Release 4 of the report
The usage date range
If you'd like further help, please submit a support request.
Credo Statistics Report Terminology
- Session: A successful request of Credo Reference. A session starts when a user connects to Credo and ends when the user leaves Credo through exit or logout or with a session timeout due to user inactivity.
- Searches: The number of searches submitted using the search form on Credo Reference. This includes searches completed through the basic or advanced search forms.
- Section Request: a single access of our content (entries or Topic Pages).
- Entries Viewed: The number of full text entries viewed. Topic Pages count as two entries viewed if the "Expand Definition" link is clicked.
- Page Views: The number of times specific pages were viewed by visitors. Pages can include entries, books, advanced search, crossword solver, etc.
- Type: The Credo product category of each title: either Core Collection (Type 1) or Add-on Content (Type 2). If your institution has not purchased or subscribed to Add-on Content, your titles will all be Type 1.
COUNTER Report Terminology
- Automated search: A search from a discovery layer or similar technology where multiple databases are searched simultaneously with a single query from the user interface. The end user is not responsible for selecting which databases are being searched.
- Federated search: A federated search programme allows users to search multiple databases owned by the same or different vendors simultaneously with a single query from a single user interface. The end user is not responsible for selecting the database being searched.
- Regular search: A user-driven intellectual query, typically equated to submitting the search form of the online service to the server
Definitions from https://www.projectcounter.org/wp-content/uploads/2016/02/APPA.pdf
Frequently Asked Questions
- How are searches counted?
Every query entered is counted as a search, and every results page viewed is counted as a search. If a user scrolls through three pages of search results (one page is ten results) for the term “DNA," the search count for “DNA” would be 3.
Some normalization of the search terms is completed. For example, queries for “brain” or “Brain” would be counted as the same search term.
- How are entries counted?
Every entry viewed during a session is counted. If an entry is displayed, printed, emailed or saved multiple times in a session, each event will be counted.
- What counts as a page view?
For the Page View report, every page visited during a session is counted. For pages with tabs (Find a Book or Book browse), only one page view is counted even if the user visits multiple tabs within the page.
- How quickly are statistics available?
Credo Online Reference Service and Literati statistics are updated in real time.
- What does it mean if a month is unavailable in the stats timeline?
This means that there was no recorded usage for this period - if this is the case, please contact email@example.com for usage troubleshooting and promotional ideas.
- How long does Credo keep usage statistics?
Custom reports are available through 2011. Monthly and COUNTER reports are available for the last two years.
- Is it possible to separate remote access statistics from in-library usage?
Yes! Log-ins using a username/password or a library card will automatically be counted as remote usage. If you have a proxy, we'll need to separate out the IP for it to count as remote usage. Please email firstname.lastname@example.org to specify your proxy IP; we'll update your account so that proxy access will be logged separately in the future.
- Is Credo COUNTER-compliant?
Credo Reference provides standardized usage reports that are in compliance with the COUNTER R-4 Code of Practice for Books and Reference Works.
The following reports are available in Librarian Admin:
Platform Report 1 (Total Searches by Month and Platform)
Book Report 2 (Number of Successful Section Requests by Month and Title)
Book Report 3 (Access Denied to Content Items by Month, Title and Category)
Book Report 6 (Total Searches and Sessions by Month and Service)
- Why is the platform field in my COUNTER reports "null"?
If you see a "null" value in the Platform Report 1, this is an artifact of a data problem we experienced in March and April of 2014. These values should be combined with your Credo Search results for these months.
- Is Credo's SUSHI XML compatible with the EBSCO usage harvesting project?
We are currently incompatible with direct harvesting, but stats can be added manually. Just download a COUNTER Report 2, update the "Platform" field to read "Credo Reference" for all entries, and then upload the file in the EBSCO usage stats Admin under "Load Usage." We're working on direct compatibility with this system; please submit a support request to be notified when this is ready.
- I have purchased or subscribed to Add-on Content. How can I see this title usage?
Run a custom report for Title Usage, and check the box labelled "Type." This will distinguish your Core Collection titles (Type 1) from your Add-on Content titles (Type 2). We can also create more granular stats reports upon request to email@example.com.