If you use EZ Proxy or WAM for remote access, and experience any issues, make sure you’re using the latest proxy configuration. If updating the config and stopping/restarting the proxy service doesn't help, please submit a support request or email email@example.com for help. If the issue appears to be related to our https transition, there's a dedicated troubleshooting page here.
Optional: to assist us in troubleshooting, you can place your proxy prefix in front of the following link, go to that page, and send us a screenshot of the page or any error message you see:
[proxy prefix here]https://search.credoreference.com/auth/index?debug=true