Your institution's technical team should be able to provide a full list of your IPs. Please ask them to include IPv6 addresses if applicable. This complete list will ensure that your patrons can access Credo from anywhere in the institution.
Small institutions may be able to find their public IP simply by Googling "Find My IP Address" from a library computer:
If we have your full IP list but you're experiencing access issues, Credo may ask you to visit this page on an affected computer:
You'll see a small red gear icon at the top right - click on that to expand the troubleshooting section. This page will return information about your network's IP which may have been left out of the complete IP list. If you're experiencing access issues, please go to the link above, then submit a support request that includes this IP info to help us troubleshoot.