Credo understands that data privacy and security is of the foremost importance. For that reason, data sent via the web is encrypted by https provided that you have configured use of https within your LMS. Data at rest is unencrypted. Credo does not store any sensitive data as defined by FERPA.
If you have any questions, Credo’s primary Customer Support location is in Boston, MA with support hours from 9 am to 5 pm EST. To reach customer support email email@example.com.
Data Privacy: Credo protects the privacy of our Licensees’ student education records in conformance with the Family Educational Rights and Privacy Act ("FERPA"), where FERPA is applicable.
Data Management: The Credo Courseware solution is deployed in a highly available configuration with full redundancy of servers at every tier. Routine database backups are taken every 24 hours in addition to real-time transaction logs allowing for point-in-time-recovery going back 31 days. Credo Courseware hosting and data storage is located within the United States.
Stability: Credo Courseware SLA is 99.9% uptime with the exception of any maintenance. Any maintenance involving downtime will be scheduled and customers will be notified in advance. Credo has a test environment which allows for testing LTI and SSO integration before launch. The test environment is hosted on a separate server from the production environment.
Integration & Releases: Credo uses an Agile development cycle. Maintenance items are released continuously, as they are completed. New feature updates are released between academic semesters to avoid disruption. All code in our application must pass integration testing before deployment. We perform regular interface testing to ensure functionality is working properly after updates.