Troubleshooting Tips

If you are having trouble viewing the Credo courseware in your browser you may want to follow these simple troubleshooting steps to help diagnose the problem. If you're still having trouble once you've gone through these steps, please contact Credo support.

Step 1: Try another browser (such as Chrome or Firefox). Are you having the trouble on the different browser or is it browser-specific?

Step 2: Did you click the correct registration/enrollment link?

Step 3: Try adding the course link (https://xxxxx.credocourseware.com) to your browser trusted sites list. Directions on how to add a site to your trusted sites list can be found here.

Step 4: In your browser's settings, please make sure that it is not blocking first party and third party cookies. This security setting could prevent use of all or parts of the course depending on which cookies are being blocked.

Step 5: Are you accessing the courseware via a government or military internet connection? If this is the case, you may need to ask your IT department to whitelist a number of URLs. In this case, please contact Credo support for a list of URLs to whitelist.

 

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