Troubleshooting embedding Credo content

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If you are having trouble with Credo embeds, there are a few things to check:

1. Have you contacted Credo support to enable your LMS (Blackboard, Canvas, Moodle, etc) as a referring site? You can double-check in the Credo embed code box, under "Sites authorized for seamless embedding:". Note that the character % is a wildcard that means "any URL starting with this domain."

2. If you are posting on a public site, to allow remote user access you will need to check that your proxy prefix or other authentication information is correct in the Credo Admin
 
3. If you post the code on your site, but it displays in code format and does not turn into a Credo embed box, check to make sure you're adding the code to the HTML editor or HTML view. 
 
4. If you are posting the content in your LMS, but the code disappears when you post it, check your instructor privileges to make sure you're allowed to post scripts. In Blackboard, have your admin go to System Admin>Course/Organization Roles>Instructor Privileges and check Add/Edit trusted content with scripts.
 
For further help, please contact support@credoreference.com
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