Credo offers an integration with the Springshare LibAnswers Chat Widget that allows users to reach out to a librarian right from your Credo pages.
Please note that only the Springshare chat service is available for integration at this time; other chat widget types are not currently supported.
Steps to set up the LibAnswers Chat Widget
- Create a chat widget in your Springshare LibAnswers admin panel. See Springshare's articles for step-by-step info on generating the widget and needed value:
"Floating" Chat Widget:
https://ask.springshare.com/libanswers/faq/1780
"Slide-Out" Chat Widget:
https://ask.springshare.com/libanswers/faq/1779
- Once created, take the hash value for that widget (it looks like hash=#####################" in the widget script). Take only the hash string letters/numbers, not anything else from the code. For example, if your widget code looks like this:
<script src="https://v2.libanswers.com/load_chat.php?hash=12345"></script>
The hash value is 12345.
- Add the hash value to this page of your Admin account (login required): https://admin.infobase.com/Account/AccountSettings?productId=376&productType=Credo
You can also navigate there after logging into the Infobase Admin Portal, finding the Credo resource, choosing Product Settings, then Settings:
- Log into the user side of your Credo account; you should see the widget as a little word bubble at the lower right or on the right side of the home page, depending on whether a floating or slide-out is used. Please note that the logo and library name in the chat widget expanded view are settings in your Springshare Admin portal.
Default:
When clicked:
If you have any questions or feedback on this integration, please email us at support@credoreference.com.