LibAnswers Integration

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The LibAnswers function has been released for the new platform! For more about the migration, see this page:

https://credoreference.zendesk.com/hc/en-us/articles/5373033985819-2023-Credo-and-Source-Reference-Platform-Updates

 

 

Credo's LibAnswers integration is now live! Here’s how to set it up:

- Create a chat widget in your Springshare LibAnswers admin panel. These articles has a step-by-step on generating the correct value:

"Floating" Chat Widget:
https://ask.springshare.com/libanswers/faq/1780

"Slide-Out" Chat Widget:

https://ask.springshare.com/libanswers/faq/1779

-  Once created, take the hash value for that widget (it looks like hash=#####################" in the widget script). Take only the letters/numbers, not anything else from the code.

- Add the hash value to this page of your Admin account (login required): https://admin.infobase.com/Account/AccountSettings?productId=376&productType=Credo

You can navigate there by logging into Admin, finding the Credo resource, choosing Product Settings, then Settings:

 

- Log into the user side of your Credo account; you should see the widget as a little word bubble at the lower right or on the right side of the home page, depending on whether a floating or slide-out is used.

If you have any questions or feedback on this integration, please let us know! 

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