FAQ

Access

• Are any authentication types not supported?
• Do you offer individual subscriptions to Credo Online Reference Service or to particular titles?
• Does Credo allow alumni access?
• Does Credo have an app or mobile version?
• Does my library subscribe?
• How can I resolve proxy errors?

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Linking

• How can I add my link resolver to my Credo account?

Platform functions

• How can I export a PDF of or print out Credo content?
• How does Credo's search function work?
• How does the Mind Map work?
• What Boolean operators can be used in the Credo platform?

Summary Articles and Federated Searching

• How do I find Summary Articles?
• Is there a charge for the Federated Searching Customization?
• What are Summary Articles?
• What resources are currently compatible with Federated Searching?

Content & Rights Restrictions

• Are Credo books downloadable?
• How are Credo's Core Collection titles chosen?
• How many simultaneous users does Credo Online Reference Service support?
• How many titles do I have access to?
• I'm an Omnigraphics subscriber, where can I find my content?
• I've purchased or subscribed to Add-on Content. How can I find this content in the platform?

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Admin

• How can I access my Librarian Admin account?
• How do I download my MARC records?
• How do I generate my statistics?
• Where can I find Credo promotional material and logos?

Third Party Integration

• Are any titles excluded from Discovery Services?
• My Discovery or federated search service is asking which Credo Product I have - how can I tell?

Support Issues

• How can I troubleshoot issues with Internet Explorer?
• Is Credo GDPR Compliant?
• The Research Quicktips videos are not showing, how can I fix them?
• What are the hours for Customer (Technical) Support?
• Why am I seeing a different library's logo on my home page?
• Why am I seeing errors when I click on a link, or on my Topic Pages?